Connecting People, Technology & Strategy to Drive Meaningful Change.

Bildschirmfoto%202020-01-24%20um%2019.23_edited.jpg

THIS IS ME

25+ years of experience in development of sales and service organizations, realization of strategic transformation programs and lead of complex senior management support units within Financial Services industry. Currently in career transition, I’m exploring new challenges and collaborations that combine strategic leadership, digital transformation, purpose-driven innovation and entrepreneurship.

Private Banking High Performance Customer Engagement Contact Center Service Management Omnichannel Customer Journey Low Effort Self Service Business Process Automation Business Intelligence

Digital Transformation Project Portfolio

Change Management Empowerment Skills Management Career Models Risk Mgmt

Compliance Budgeting Data driven/literate

Front/Backoffice AgeTech Enterpreneurship

Download CV Summary

Download BIO

Get in Contact

Bildschirmfoto 2022-04-26 um 22.55.41.png

'I transform high performance organizations with focus on sustainable change.'

My experience, values and believes in successfully managing business:

Impact creation: having a vision and driving change to bring business on a next level; adding value by anticipating emerging trends, fostering innovation and creation of meaningful impact.

Empowered employees: creating jobs for growth, motivating employees to take ownership and to drive change; inspiring and coaching to get traction and deliver excellence.

Diverse teams: building winning teams with different expertise, background and mindset; cultivating a culture of inclusion by leveraging diverse perspectives into better solution building..

Effective organizations: establishing a continuous high performance and improvement culture; challenging status quo, driving business by advanced analytics and data literacy.

Agile leadership: shaping lean/delayered teams of ownership, fostering new ways to work (co-creation and agile delivery); transparency and swift implementation is key.

Low effort: clients want it easy; innovation and progress is important, customer experience and end to end process quality even more; not underestimating sustainable change management.

Risk awareness: sensibilizing by reason-why and learnings from mistakes (no culture of fear); reducing risks by simplification and effective control framework.

Strong partnership: voice of customer and feedback culture is key; collaborating across internal and external borders to share synergies (win-win); clear roles & responsibilities.

Get in contact